Case
Study
Journey Beyond Advances Procurement Excellence
- Client: Journey Beyond
- Industry: Tourism Industry
- Category: Spend Management
- Partner: Coupa
The Challenge
Journey Beyond is a leading Australian tourism operator, offering premium travel experiences across rail journeys, touring, cruises, camps, and lodges through 14 brands nationwide.
The organisation’s procurement and invoicing processes were largely manual and handled independently across multiple brands. This resulted in:
- Limited visibility into spending across the business.
- Procurement activity occurring in many instances without oversight.
- Challenges managing vendor relationships and associated risks.
- Inefficient approval and invoicing processes.
- Difficulty controlling indirect spend and maintaining compliance.
- A need for a more structured, standardised procurement framework to support growth and governance.
The Solution
FourPL partnered with Journey Beyond to implement a Coupa-based procurement solution covering both direct and indirect purchasing activities.
Key deliverables included:
- System Design & Configuration tailored to Journey Beyond’s requirements, including an enhanced user experience with 200+ hosted catalogues and four punchout suppliers.
- Automated Approval & Invoicing Processes with pre-approval workflows to improve purchasing control, compliance, and invoice matching.
- Supplier Onboarding through self-service supplier registration and eInvoicing capabilities via cXML, CSP, and SAN.
- Contract Management integrated within Coupa to improve contract utilisation and provide greater visibility of spend against contracts.
- Spend Monitoring & Control through spend management tools and AI-powered fraud detection, providing real-time expenditure analysis.
- Post-Implementation Support including ongoing support services and assistance with complex requirements such as cXML integrations.
The Results
The implementation delivered significant improvements in procurement governance, efficiency, and cost control across the organisation.
Key Business Outcomes
- Enhanced Governance through stronger vendor management and reduced risk associated with unauthorised spending.
- Increased Efficiency by automating manual procurement and invoicing activities, allowing procurement and finance teams to focus on higher-value tasks.
- Improved Cost Control through greater visibility into indirect spend, enabling better budget management and reduced processing costs.
Measurable Results
- Spend against catalogue increased from none of $110 million spend to 40%.
- Electronic Purchase Order rate increased from 23% to 89.81%.
- Requisition approval times reduced to 0.27 days.
- Invoice approval times reduced to 1.73 days.
Overall, Journey Beyond achieved a more controlled, automated, and transparent procurement environment, improving compliance, streamlining operations, and creating a stronger foundation for ongoing growth.
The Conclusion
“With FourPL’s support, we have adopted a procurement solution that not only improves efficiency but also enhances compliance, risk management, and financial control across our business.”
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